Shipping Charges

IRÉN products are available for worldwide shipping. Please refer to shipping rates below.

Singapore

Order Amount

Standard
(3-5 business days)

Express
(1-2 business days)

Nett purchase below SGD $150

Free

SGD $6.99

Nett purchase above SGD $150

Free

Free

We deliver throughout Singapore except for restricted areas such as airports, Changi Airfreight Center, Sentosa Island, Military Camps/Areas, Protected Areas, Jurong Port, PSA Terminal/Wharves, Jurong Island and other offshore islands.

South East Asia countries

Order Amount

Standard*
(6-9 business days, subjected to customs clearance)

Express*
(3-5 business days, subjected to customs clearance)

Nett purchase below SGD $250

SGD $14.99

SGD $24.99

Nett purchase above SGD $250

Free

SGD $24.99

All other countries

Order Amount

Standard*
(6-9 business days, subjected to customs clearance)

Express*
(3-5 business days, subjected to customs clearance)

Nett purchase below SGD $250

SGD $34.99

SGD $44.99

Nett purchase above SGD $250

Free

SGD $44.99

*For all international orders, the recipient is responsible to bear the costs for import taxes, customs duties and fees, which are levied once the shipment reaches its destination. Additional charges for customs clearance must be fulfilled by the recipient; IREN has no control over these charges, nor can estimate how much it may cost.

  • All orders received after 3 p.m. will be expedited on the next working day (24 hours). 
  • We offer complimentary local normal mail for any order with no minimum purchase. 
  • Please be advised that IRÉN will not be liable for any lost parcels or any damaged items should you opt for normal mail. 

    Bounced Parcels

      • Customers will be contacted via email should IRÉN receive any bounced parcels bearing their name.
      • Cost for re-delivery will be borne by the customer.
      • IRÉN will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
      • Bounced parcels that are unclaimed after 3 months will be deemed as IRÉN property and no compensation will be offered as sufficient response time has been given.

    Orders Cancellation

    We accept cancellations only on orders which have not been dispatched from our warehouse. To proceed with a cancellation, please contact our friendly customer service team at shop@irenskin.com within the same business day before 5 p.m. GMT+8 for orders placed before 5 p.m. GMT+8 and the next business day for orders placed after 5 p.m. GMT+8 or during the weekends. Please note that once your order has been shipped out from the warehouse, we are unable to recall it or make any changes to the delivery address.